At Endura Sykler Butikk, we want you to be completely satisfied with your cycling gear purchase. If you’re not happy with your item for any reason, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Return & Exchange Process

Step 1: Submit Your Request

To initiate a return or exchange, please email us at [email protected] within 15 days of receiving your order. Include the following information in your request:

  • Your full name
  • Order number
  • Item(s) you wish to return or exchange
  • Reason for return or exchange
  • Whether you prefer a refund or exchange

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Endura Sykler Butikk Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please specify reason] Preferred Solution: [Refund/Exchange for specific product]
Please provide instructions on how to proceed.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

Step 2: Wait for Authorization

Our customer service team will respond within one business day with a Return Merchandise Authorization (RMA) number and instructions for returning your item(s). Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Please securely package the item(s) in their original packaging with all tags still attached. Include a copy of your order confirmation or a note with your RMA number and order details. Ship the package to:

Endura Sykler Butikk
Returns Department
1156 Daija Route
New Malika, NO 15850

Please note that return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Step 4: Processing Your Return or Exchange

Once we receive your returned item(s), our team will inspect them within 3-5 business days. We will then process your refund or exchange according to your preference.

Refund Timeline and Methods

Payment Method Processing Time Refund Method
Credit/Debit Card (Visa, MasterCard, JCB) 5-10 business days after approval Refund to original payment method
PayPal 3-5 business days after approval Refund to PayPal account

Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchange Process

If you requested an exchange for a different size or color, we will ship the new item once we receive and process your return. Standard shipping charges will apply for the new item unless the exchange is due to our error.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Baselayer og sportsundertøy (Base layers and sports underwear)
  • Luer m.m (Hats, etc.)
  • Kne- og albuebeskyttelse (Knee and elbow protection)
  • Kroppsbeskyttelse (Body protection)

These items are exempt from return due to their personal nature and hygiene considerations. Please contact us immediately if you receive a defective item from these categories.

Condition of Returned Items

To be eligible for a return, items must be:

  • Unworn, unused, and unwashed
  • In original packaging with all tags attached
  • In resalable condition
  • Accompanied by the original receipt or proof of purchase

We reserve the right to refuse returns that do not meet these conditions or to deduct from the refund value for any diminished value of the goods.

Defective or Incorrect Items

If you receive a defective item or an incorrect product, please contact us immediately at [email protected]. We will cover return shipping costs and expedite your replacement or refund.

Need Help?

If you have any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]
Response Time: Within one business day

We’re here to help you get the most out of your cycling experience with gear that fits perfectly and performs exceptionally.